XO Group

Office Supplies case study for XO Group

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Situation

XO Group Inc., a national organization, sought an improved method for purchasing office supplies. They needed an easy-to-use system for their remote locations. XO Group required a combination of reduced cost, great service and quick delivery both locally and out of state.

Solution

Eakes evaluated their order process and developed a Procurement Program for their Office Supplies that includes:

• Office Products Specialist assigned to the main department to provide personal consulting for special requests and product knowledge.
• Customer Service Representative assigned to the out of state locations.
• Coordinator assigned to oversee all program activity.
• Online list of items focused on cost productivity.
• Online approval structure for cost containment.
• Monthly invoice reporting for review.
• Budgeting reporting available upon request.
• Flexibility to amend program to meet their company’s changing needs.
• Next day delivery to all locations.
• Business review to evaluate effectiveness of Procurement Program.

Results

XO Group has easy management over their procurement process with a well-managed program with Eakes. They have been able to streamline buying while providing a high level of customer service and next day delivery to their remote locations.

“I love working with Eakes and recommend that everyone should check them out.”